SHIPPING & REFUNDS
SHIPPING POLICY
ORDER PROCESSING:
Please allow 1-2hrs to process your order. Expect an email within 24hrs to let you know your order is on the way!
SHIPPING GUIDELINE:
Orders are generally shipped within 24hrs. DPD is our preferred delivery provider. Standard delivery is 3 - 5 days. Express delivery is 1 - 2 days.
N.B: We do not ship outside of the UK (England, Scotland, Wales, Northern Ireland) at this time.
​​DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout. Free shipping for orders over £50.
REFUND POLICY
REFUNDS, RETURNS AND EXCHANGES:
We accept returns up to 21 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at info@elusa-drinks.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@elusa-drinks.com