STORE POLICY

This Privacy Policy outlines how Elusa ("the Site," "we," "us," or "our") gathers, uses, and discloses your personal information when you engage with our services, visit our website at https://www.elusa-drinks.com, or communicate with us ("the Services"). In this policy, "you" refers to the user, whether a customer, website visitor, or any individual whose information is collected under this Privacy Policy.

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Please read this Privacy Policy thoroughly. By accessing and using any of the Services, you agree to the collection, use, and disclosure of your information as outlined herein. If you disagree with this Privacy Policy, kindly refrain from accessing or using the Services.

Changes to This Privacy Policy: We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site, and the "Last updated" date will be modified accordingly, following applicable law.

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How We Collect and Use Your Personal Information: To provide our Services, we collect and have collected personal information about you from various sources. The information collected depends on your interactions with our Site and Services.

Besides specific uses outlined below, we may employ the information collected to communicate with you, provide the Services, fulfill legal obligations, enforce terms of service, and safeguard the Services, our rights, and the rights of our users.

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What Personal Information We Collect: The types of personal information we obtain vary based on your interaction with our Site and Services. "Personal information" refers to data identifying, relating to, describing, or associating with you. The following details the categories and specific types of personal information we collect.

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• Basic contact details: Name, address, phone number, email.

• Order information: Billing and shipping addresses, payment confirmation, email address, phone number.

• Account information: Username, password, security questions.

• Shopping information: Viewed items, cart contents, wishlist additions.

• Customer support information: Messages and communications with us.

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Some Services features may require you to directly provide certain information. Electing not to provide this information may limit your use or access to these features.

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Information We Collect through Cookies: We automatically collect certain information about your interaction with the Services ("Usage Data") through technologies like cookies. Usage Data includes details about accessing and using our Site and your account, such as device information, browser details, network connection, IP address, and interaction specifics.

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Information We Obtain from Third Parties: We may acquire information from third parties, including vendors, and service providers who collect information on our behalf. This may include support for our Site and Services, payment processors, and data analytics providers. Third-party links and integrations may also contribute to information collection.

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Any data obtained from third parties will be treated in accordance with this Privacy Policy. We are not responsible for third-party accuracy or policies.

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How We Use Your Personal Information:

1. Providing Products and Services: To fulfill our contractual obligations, process payments, and deliver orders.

2. Marketing and Advertising: For promotional communications, tailored advertising, and enhancing the Services.

3. Security and Fraud Prevention: Detecting and addressing fraudulent, illegal, or malicious activities.

4. Communicating with You: Providing customer support, improving Services, and maintaining a business relationship.

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How We Disclose Personal Information: We may disclose personal information to third parties for legitimate purposes, as detailed in this Privacy Policy. These include:

• Vendors and third parties providing services on our behalf.

• Business and marketing partners.

• Affiliates within our corporate group.

• In connection with business transactions or legal obligations.

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The Privacy Policy identifies the categories of personal information disclosed and sensitive personal information categories shared in the past 12 months.

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Security and Retention of Your Information: No security measures are perfect, and we cannot guarantee "perfect security." Transmit sensitive information securely. Retention periods depend on account maintenance, legal obligations, dispute resolution, and other relevant factors.

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Your Rights and Choices: Depending on your location, you may have rights like:

• Right to Access / Know.

• Right to Delete.

• Right to Correct.

• Right of Portability.

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Complaints: For complaints about our data processing, contact us. If unsatisfied, appeal our decision or contact your local data protection authority.

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International Users: Personal information may be processed outside your country, including the United States. Data may be processed by staff and third-party service providers globally.

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Contact: For privacy inquiries or exercising rights, contact william@elusa-drinks.com or Paddock Cottage, Cooks Pond Road, Milland, GU307JY, United Kingdom.